FAQ


ORDERING
  1. Q: Do I need to make an account to place an order?
    • You can shop at HOBO by either registering with us or using a guest account to check out. However, creating an account at HOBO allows you to manage your account details, review past purchases, saves your shipping details for future orders and gives you the benefit of staying up-to-date with our new collections or any sales/promotions
  2. Q: How do I place my order?
    • Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your size, color, the quantity you wish to purchase, and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add/confirm your personal and shipping information, select payment option, and review your order before clicking on “Buy”
  3. Q: What kind of payment methods do you accept?
    • You can pay us cash on delivery when you receive the product at your doorstep or make a prepaid payment by depositing the amount in our bank account. Details shall be provided to you on the checkout page when making a purchase.
  4. Q: I have a discount voucher of HOBO. Can I utilize it for my online purchase?
    • We are really sorry but all kinds of discount vouchers can only be availed at the outlet and not on any online purchase.
  5. Q: How do I know that HOBO has received my order?
    • After you place your order on the website, an acknowledgement email will be sent to you from our website, as a confirmation of your order receiving. This will not, however, indicate if the order has been shipped. To track your order, please see FAQ point related to order tracking below. Our customer representative will then further call you for a confirmation before your order is dispatched.
  6. Q: How can I track the status of my order?
    • To track your order, you can email our customer care at customercare@hub.com.pk and or call us and speak to our customer care representative who shall inform you of the CN number of our courier service. The order can then be tracked by using this CN number on the courier’s website or calling the courier service company.
  7. Q: Can I modify or cancel my order once it is placed?
    • Your order cannot be modified or cancelled online once it is placed. In case of a cancellation or required modification of the order, you shall email our customer care department at customercare@hub.com.pk or call us and speak to our customer care representative who shall make the required changes for you. In the event that we have to cancel your order because merchandise is out of stock, we will contact you with a follow up email.
  8. Q: How will I know the size that will fit me best?
    • Please refer to our size chart on our shoes product page & that shall guide you best!
  9. Q: What if an incorrect order or damaged item is delivered to me?
    • We take all measures to ensure that your correct order is delivered to you. However, in case of such an event, please contact us at customercare@hub.com.pk and we shall look into the matter as soon as possible
  10. Q: I forgot my account username & password. What should I do?
    • Please contact us at customercare@hub.com.pk or call us to receive help on retrieving your account. We shall be glad to help you.
ABOUT HOBO
  1. Q: Is HOBO the same as HUB?
    • HUB is the parent brand of HOBO and provides premium quality leather goods for both men and women. HOBO comes under the umbrella of HUB leather, bringing you a collection purely for women including vibrant shoes, handbags & fashion accessories in par with today’s fashion and trends.
  2. Q: What is the material used in HOBO products?
    • HOBO uses a variety of materials in its products mainly PU (Polyurethane, a non-leather synthetic material), soft fabrics, mesh, stones, canvas, lace, thus, bringing you a vast array of products to make a choice from. Only our moccasins are made from genuine leather.
  3. Q: What is the difference between leather & PU?
    • Leather originates from tanning animal skin while PU is synthetic leather that has mimicked leather in the best of ways, in order to bring you a fine quality product in an affordable price range.
  4. Q: Does HOBO have any genuine leather products?
    • Yes, HOBO moccasins are made in genuine leather
  5. Q: What are the different categories available at HOBO?
    • HOBO has a variety of categories to offer you such as shoes, bags, sunglasses, scarves & wallets
  6. Q: Where is HOBO located?
    • HOBO outlets are located in three cities of Pakistan i.e. Karachi, Lahore & Islamabad. In Karachi, HOBO is present at HOBO @ Dolmen Mall Clifton, HOBO @ Ocean Mall, HUB @ The Forum. In Lahore, HOBO is present at HOBO @Emporium Mall, HOBO @ Xinhua Mall, HOBO @ Fortress Square Mall, HUB Mall of Lahore & HUB DHA Y Block. In Islamabad, HOBO is present at HUB @ Centaurus Mall. HOBO Packages will be opening in March/April 2017.
  7. Q: How often does HOBO bring a new collection?
    • HOBO has new collections all-round the year. The collections include spring collection, Eid collection, fall collection & winter collection, offering you an unlimited variety and a magnificent shopping experience at all times with new drops twice a month and sometimes every week.
  8. Q: How can I receive updates on sales & promotions?
    • We can sign up for our newsletter & we shall provide you all updates via email. Alternatively, you can also send us your contact number and we shall send you SMS updates about all our promotions or even new collections at stores!
  9. Q: How do I take care of my HOBO products?
    • We recommend you to clean products made of PU with a slightly damp cloth, which is of the same color as the material you are cleaning. For canvas, we recommend the use of a small brush with soap and water, after which it is left out to dry. Please note that non-leather materials such as synthetic leather, PU, leatherette, etc. have a shorter life than genuine leather. Footwear Fancy, embroidered and shoes embellished with decorative items are very delicately handcrafted. They are fragile and require special care. Shoes coming into contact with each other or being stepped on can cause ornaments to fall off. Sometimes these can also get caught in the threads of your clothes and get damaged. Mishandling may also result in loss, damage or dislocation of the decorative items, e.g. stones, beads, etc. - After use, put your shoes back into the box in a way that they do not touch each other - The color or cloth used may be damaged by sweat/water - Never store your shoes near artificial heat or directly under sunlight. The pasting of the sole may come undone or other damage, such as color fading, could occur - Clean materials such as cloth and PU (Polyurethane) with a damp cloth only - Do not wear the same pair of shoes daily - Always buy shoes of the correct size as incorrect sizes will cause discomfort - Avoid wearing high-heeled shoes on uneven surfaces like grass or stony ground - If there is any defect in your shoe, do not wear it prior to repair - Shoes are repaired free of cost, however, if decorative items are replaced, the customer may be charged for the cost incurred. - Repair time for shoes can be up to 30 days. When storing your items, they should not be allowed to come into contact with one another, as some finishes may stick together. The best wrap for all kinds of accessories is tissue paper, not plastic bags. Avoid storing in extremes of heat, humidity, dryness or cold. If repairs are necessary, have them done by a professional to avoid further damage to item.
  10. Q: What is the return & exchange policy at HOBO stores?
    • Once purchased, goods cannot be returned. Goods can be exchanged within 7 days of purchase with price tag & receipt only. Exchanges can be made at any HOBO outlet or combined outlet of HOBO & HUB. Damaged, used or altered goods cannot be exchanged. The footwear purchased on red barcode (Sale) can only have the size exchanged but the customer will have to bear the delivery cost of both sides
  11. Q: What is the return & exchange policy for online orders?
    • Goods can be exchanged or returned within 7 days of purchase with price tag & receipt only. Exchanges can be made against HOBO products available online only. Goods purchased online cannot be exchanged at stores; the customer will have to contact HOBO Customer Care for return/exchange requests. In case of an exchange, you will have to send back the item and order the new item bearing the delivery cost of both sides. Damaged, used or altered goods cannot be exchanged. The footwear purchased on red barcode (Sale) can only have the size exchanged but the customer will have to bear the delivery cost of both sides
  12. Q: Do you offer any after sales service?
    • Any product complaint will be assessed by our product team to determine nature of complaint and the maximum time for resolution is 30 working days. Customers are required to provide the accurate date of purchase along with their contact number. Any charges, if applicable, will be intimated with in the stipulate period. Sunglasses, Jewelry & Evening Bags (EB coded items only): Once purchased, goods can neither be returned nor exchanged (Sunglasses & Jewelry due to hygienic reasons and Evening Bags due to possibility of single-use). Any problems resulting from a manufacturing fault or otherwise will be assessed by our Product team and informed to the customer within 3 working days. Any applicable charges will also be intimated. Items on SALE & Factory Outlet merchandise: Goods are sold on AS-IS basis, once purchased, goods can neither be returned nor exchanged and no loyalty discounts are applicable.